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Quick answers
The most common questions, answered in seconds.
How do I track my order?
Sign in and open your account. Once your order ships, the tracking number appears with the order. Checked out as a guest? Send us your order number and we'll look it up.
Can I change or cancel my order?
Message us as soon as possible. If your order hasn't been dispatched yet, we can change or cancel it. Orders are usually dispatched within 1–2 business days.
How do I return or exchange an item?
Unused items can be returned or exchanged within 14 days of delivery. Choose “Returns & exchanges” in the form above with your order number, and we'll send you the return instructions.
My item arrived faulty or damaged. What now?
Sorry about that. Send us your order number and photos. Products are covered for 6 months against defects in materials and workmanship — we'll repair, replace or refund it.
Which racket or size is right for me?
Tell us your sport, level and how you play, and we'll recommend the right racket, grip size or shoe size. Choose “Product advice” in the form or message us on WhatsApp.
Delivery
Free delivery within Singapore and Malaysia. Other countries: express delivery at a flat USD 25. Delivery times shown at checkout are estimates.
Returns within 14 days
Return unused items in their original condition and packaging, with proof of purchase, within 14 days of delivery. Contact us before sending anything back. Once we've checked the item, we refund to your original payment method. For hygiene reasons, opened socks and grips can't be returned; this is marked on the product page.
6-month warranty
Products are covered for 6 months from delivery against defects in materials and workmanship. It doesn't cover normal wear and tear, misuse, accidents or improper care. Send us your order number and photos, and we'll repair, replace or refund the product.
Payment
Prices include any applicable taxes and are shown in the currency at checkout. Card payments are processed securely by Airwallex; we never see your full card number.
Your account & privacy
One whotu account works for both the app and this website. You can delete it in the app (Profile → Delete account). Read our Privacy Policy, Terms and how to delete your account.