Delete your whotu account

This page explains how to delete your account in the whotu app and what happens to your data. whotu is operated by VELNUZ GLOBAL PTE. LTD. (UEN 202640352M), 139 Cecil Street, #03-20, YSY Building, Singapore 069539. Full details are in our Privacy Policy (version 2026-10-28-1).

How to delete your account

In the app (recommended)

Sign in to the whotu app.
Open Profile and scroll to the bottom of the page.
Tap Delete account, read the notice and tap Continue.
Tick “I understand this cannot be undone”, type DELETE (or 删除) and submit.

You will receive a request number. Until the deletion is completed you can still use the app.

By email

If you cannot use the app, write to hi@velnuz.com from, or quoting, the phone number or sign-in method linked to your account, with the subject “Delete my account”. We will verify that the request comes from you before deleting anything.

What is deleted

Your account and registration information, your verified phone number and any Google or Facebook sign-in link.
The profiles of the children you manage, and their family links.
Your entries, class sign-ups and bookings, and other personal data linked to your account, except the records listed below.

We complete the deletion, or make the data anonymous, within 30 days after verifying the request. Copies in backups are overwritten within a further 30 days.

What is kept

Competition records (entries, draws, scores, results, rankings, match history, refereeing and scoring records) form the permanent historical record of events and are kept permanently. On request, where the event rules allow, a child’s name can be displayed as initials.
Store orders, payments, receipts, bills and refunds are kept for as long as accounting and tax laws require, generally up to 7 years.
Security and audit logs are kept for up to 2 years.

Please settle unpaid bills and finish or cancel ongoing entries before you delete your account.

Delete some data without deleting your account

You can edit or remove most details in the app, or write to hi@velnuz.com to ask us to delete specific data.

删除 whotu 账号

本页说明如何在 whotu App 中删除账号，以及删除后资料如何处理。whotu 由 VELNUZ GLOBAL PTE. LTD.（UEN 202640352M）运营。详细内容见隐私政策（版本 2026-10-28-1）。

如何删除

在 App 内（推荐）：登录 whotu App → 打开「我的 Profile」并滑到页面最下方 → 点「删除账号」，阅读说明后点「继续」→ 勾选“我明白删除后无法恢复”，输入“删除”（或 DELETE）并提交。提交后会得到申请编号；删除完成前你仍可正常使用。

发邮件：无法使用 App 时，请用账号绑定的手机号或登录方式发邮件到 hi@velnuz.com（或在邮件中注明），标题写“删除我的账号”。我们会先核实是你本人。

会删除什么

账号与注册资料、已验证的手机号、Google / Facebook 登录绑定、你管理的孩子资料和家庭关系，以及与账号关联的报名、课程、订场等个人资料（下列须保留的记录除外）。核实后 30 天内完成删除或匿名化；备份中的副本在其后 30 天内被覆盖。

会保留什么

比赛记录（报名、签表、比分、成绩、排名、比赛履历、裁判和记分记录）是赛事的永久历史记录，永久保存；经申请，在赛事规则允许时，儿童姓名可显示为首字母。商店订单、付款、凭证、账单和退款记录按会计和税务法律要求保存，一般最长 7 年。安全与操作记录最长保存 2 年。删除前请先结清未付账单，并处理进行中的报名。

只删除部分资料

大部分资料可以在 App 内自行修改或删除，也可以发邮件到 hi@velnuz.com 要求删除指定资料。