Terms & Conditions
Version 2026-10-28-1 · Approved 28 October 2026 · Effective on publication
These Terms govern your use of the whotu app, the whotu website (including whotu.net and whotu.com, and the whotu online store) and related web pages (the “Service”), operated by VELNUZ GLOBAL PTE. LTD. (UEN 202640352M), 139 Cecil Street, #03-20, YSY Building, Singapore 069539 (“VELNUZ”, “we”, “us”). Contact: hi@velnuz.com.
whotu is a brand operated by VELNUZ GLOBAL PTE. LTD. By ticking the consent box and creating an account, you agree to these Terms and to our Privacy Policy. If you do not agree, do not create an account.
1. Who can use the Service
- You must be at least 18 years old to create an account.
- Children and young players under 18 may take part only through the account of their parent, legal guardian or another person with parental responsibility.
- A young player who turns 18 may open their own account and must personally accept these Terms and the Privacy Policy; a parent or guardian cannot do this for them.
- One person may hold one account. Your account is personal and may not be shared, sold or transferred.
2. Your account
- Give true, accurate and current information, and keep it up to date.
- Keep your phone and sign-in methods secure. Tell us at once at hi@velnuz.com if you think someone else has used your account.
- You are responsible for what is done through your account, except where it was caused by our failure.
3. Children: the responsibilities of parents and guardians
If you add a child or enter a child in any activity, you confirm and agree that:
- you are the child’s parent, legal guardian or a person with parental responsibility, and you have the authority to consent on the child’s behalf;
- you consent to the child’s personal data being used as described in the Privacy Policy, including the publication of the child’s name, club, age group and results where event rules require it;
- the child’s name, date of birth, category and other details you provide are correct;
- you have checked that the activity is suitable for the child, and you are responsible for the child’s supervision, transport and well-being outside the time a club, coach or organiser is responsible for them;
- you will tell us if you stop being the person responsible for the child.
Clubs, coaches and organisers who handle a child’s data through the Service must have the consent of the child’s parent or guardian, use that data only for the activity concerned, and follow the Privacy Policy.
4. Keeping children safe
- Do not use the Service to contact a child for any purpose other than the sports activity they are taking part in, and only through their parent or guardian or the club responsible for them.
- Do not collect, copy, publish or share any child’s personal data outside the Service.
- If you see anything that may put a child at risk, report it to us at hi@velnuz.com and, where there is immediate danger, to the police.
- We may suspend an account at once, remove content and inform the relevant authorities if we reasonably believe a child is at risk.
5. Rules of use
You must not:
- impersonate anyone, or give false information about yourself or a child;
- access, or try to access, data or functions you are not authorised to use;
- use bots, scripts, scrapers or other automated means to access the Service, copy its data or send repeated requests, including repeated requests for verification codes;
- try to test, probe, overload or break the security or operation of the Service;
- upload anything unlawful, harmful, offensive, misleading or that infringes someone else’s rights, or any malicious file;
- harass, threaten or discriminate against any person;
- use the Service for advertising or commercial messages without our written permission.
6. Clubs, venues, coaches and organisers
- Management rights come only from an authorisation approved by VELNUZ or by the club or venue owner. Removing a role does not delete matches, refereeing, scoring or attendance records already made.
- Clubs, venues and organisers are responsible for the accuracy of the classes, courts, prices, schedules, rules and results they publish, for their own legal obligations, and for dealing fairly with participants.
- They must keep personal data they see confidential and use it only for the activity concerned.
7. Classes, bookings and payments
- Prices, payment methods, cancellation and refund conditions are those shown for the specific class, booking or service before you submit it.
- Where a club or venue collects payment directly (for example by bank transfer), the payment is between you and that club or venue. VELNUZ does not hold or transfer the money and is not a party to that payment.
- Special refunds for illness or emergency are decided by the club or venue under its stated rules.
- Services marked as not yet open are not offered under these Terms.
8. Online store (whotu shop)
- Orders. Product descriptions, prices (in the currency shown, including any applicable taxes) and delivery charges are shown before you pay. Your order is accepted when we confirm it after successful payment. If a product is unavailable or a price was shown in clear error, we will tell you and refund any amount paid.
- Delivery. We currently deliver to the countries shown at checkout. Delivery times are estimates. The risk in the goods passes to you on delivery.
- Returns within 14 days. You may return a product within 14 days after delivery if it is unused, in its original condition and packaging, with proof of purchase. Contact hi@velnuz.com before sending it back. After we receive and check the product, we refund the price to your original payment method. Items that cannot be returned for hygiene reasons once opened (such as socks and grips) are marked on the product page.
- 6-month warranty. Products are covered for 6 months from delivery against defects in materials and workmanship. The warranty does not cover normal wear and tear, misuse, accidents, or damage from improper care or unauthorised repair. If a covered defect appears, contact hi@velnuz.com with your order number and photos; we will repair, replace or refund the product.
- Your legal rights. These store terms are in addition to, and do not limit, your rights under the consumer protection laws that apply to you.
9. Tournaments and public competition information
- Each organiser decides entries, eligibility, seeding, schedules and results under its own event rules. VELNUZ provides the platform.
- Some tournament information comes from publicly published third-party sources, which we always name and link. The original source and the organiser remain authoritative.
- If you appear in published competition information and believe it is wrong, contact us and we will check it with the source.
10. Sparring games
Sparring games are arranged between users. The person who hosts a game is responsible for booking the court and agreeing any shared costs with the players. VELNUZ does not organise, supervise or insure these games. Sparring games are for adults; children may not be invited or entered in them.
11. Sport and personal safety
Sport involves physical activity and a risk of injury. Take part within your own fitness and ability, follow the instructions of coaches and venue staff, and stop if you feel unwell. Training tips in the Service are general information and are not medical advice.
12. Your content
You keep ownership of the content you submit, such as receipts, feedback and photos of a venue. You give VELNUZ a non-exclusive licence to store and use it only to operate the Service and as described in the Privacy Policy. We may remove content that breaches these Terms or the law.
13. Our rights
The whotu and VELNUZ names and logos, the app and website design and the software belong to VELNUZ or its licensors. You may use them only to use the Service as intended.
14. Availability and liability
- We work to keep the Service available, secure and accurate, but it is provided “as is” and may change, be interrupted or contain errors.
- To the extent the law allows, VELNUZ is not liable for indirect or consequential loss, or for the acts or omissions of organisers, clubs, venues, coaches or other users.
- Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any right you have under consumer protection or other laws that cannot be excluded.
15. Suspension and ending your account
- You may delete your account at any time in the app (Profile → Delete account) or by writing to us. What happens to your data is described in the Privacy Policy.
- We may suspend or close an account that breaches these Terms, puts others at risk (especially children), or where the law requires it. Where it is safe and lawful to do so, we will tell you why.
16. Changes to these Terms
Each new version is published in the app with a new version number. If a change materially affects you, we will tell you in the app before it takes effect and ask you to accept it again.
17. Law and disputes
These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction. This does not take away any protection you have under the mandatory laws of the country where you live, including Malaysia. Before going to court, please contact us so we can try to resolve the matter.
18. Contact
VELNUZ GLOBAL PTE. LTD., 139 Cecil Street, #03-20, YSY Building, Singapore 069539 · hi@velnuz.com
使用条款（中文译本）
版本 2026-10-28-1 · 2026 年 10 月 28 日批准 · 公布即生效
本中文译本供参考；如与英文版有不一致，以英文版为准。
本条款适用于 VELNUZ GLOBAL PTE. LTD.（UEN 202640352M，139 Cecil Street, #03-20, YSY Building, Singapore 069539；下称“VELNUZ”或“我们”）运营的 whotu App、whotu 网站（包括 whotu.net、whotu.com 及 whotu 网上商店）及相关网页（合称“本服务”）。whotu 是 VELNUZ GLOBAL PTE. LTD. 运营的品牌。联系邮箱：hi@velnuz.com。
勾选同意并创建账号，即表示你同意本条款及隐私政策。如不同意，请不要创建账号。
1. 谁可以使用
- 年满 18 岁才可以创建账号。
- 未满 18 岁的儿童和青少年球员，只能通过家长、法定监护人或其他负有家长责任的人的账号参加活动。
- 青少年球员满 18 岁后可以开设自己的账号，须由本人亲自同意本条款和隐私政策，家长或监护人不能代为同意。
- 一人只能有一个账号。账号仅供本人使用，不得共用、出售或转让。
2. 你的账号
- 请提供真实、准确、最新的资料，并保持更新。
- 保管好手机和登录方式。如怀疑有人使用了你的账号，请立即发邮件到 hi@velnuz.com。
- 通过你的账号进行的操作由你负责，因我们的过失造成的除外。
3. 儿童：家长与监护人的责任
你为孩子添加资料或报名参加任何活动，即确认并同意：
- 你是该孩子的家长、法定监护人或负有家长责任的人，有权代表孩子作出同意；
- 你同意按隐私政策使用孩子的个人资料，包括在赛事规则要求时公布孩子的姓名、俱乐部、组别和成绩；
- 你提供的孩子姓名、出生日期、组别和其他资料正确无误；
- 你已确认活动适合孩子参加；在俱乐部、教练或主办方负责的时间以外，孩子的看护、接送和安全由你负责；
- 如你不再是负责该孩子的人，会通知我们。
俱乐部、教练和主办方通过本服务处理儿童资料，必须已取得孩子家长或监护人的同意，只能用于相关活动，并遵守隐私政策。
4. 保护儿童安全
- 不得利用本服务为体育活动以外的任何目的联系儿童；如需联系，只能通过其家长、监护人或负责的俱乐部。
- 不得在本服务以外收集、复制、公开或分享任何儿童的个人资料。
- 如发现任何可能危及儿童的情况，请发邮件到 hi@velnuz.com 告诉我们；如有紧急危险，请报警。
- 如我们有合理理由认为儿童面临风险，可立即暂停相关账号、删除内容并通知有关部门。
5. 使用规则
你不得：
- 冒充他人，或提供关于自己或孩子的虚假资料；
- 访问或试图访问你无权使用的资料或功能；
- 使用机器人、脚本、抓取工具或其他自动化方式访问本服务、复制资料或反复发送请求，包括反复索取验证码；
- 测试、探查、超负荷使用或破坏本服务的安全或运行；
- 上传违法、有害、冒犯、误导或侵犯他人权利的内容，或任何恶意文件；
- 骚扰、威胁或歧视任何人；
- 未经我们书面许可，利用本服务发送广告或商业信息。
6. 俱乐部、场馆、教练与主办方
- 管理权限只来自 VELNUZ 或俱乐部、场馆负责人批准的授权。撤销角色不会删除已产生的比赛、执裁、记分或考勤记录。
- 俱乐部、场馆和主办方须对其发布的课程、场地、价格、赛程、规则和成绩的准确性负责，履行自身的法律义务，并公平对待参加者。
- 他们必须对看到的个人资料保密，只用于相关活动。
7. 课程、订场与付款
- 价格、付款方式、取消和退款条件，以你提交前该课程、订场或服务所显示的为准。
- 俱乐部或场馆直接收款（例如银行转账）时，付款是你与该俱乐部或场馆之间的事。VELNUZ 不持有、不转付款项，也不是该付款的一方。
- 因生病或紧急情况申请的特殊退款，由俱乐部或场馆按其公布的规则决定。
- 标示为“暂未开放”的服务，不在本条款提供的范围内。
8. 网上商店（whotu shop）
- 订单。商品说明、价格（以页面显示的币种计，含适用税费）和运费会在付款前显示。付款成功并经我们确认后，订单才成立。如商品缺货，或价格显示存在明显错误，我们会通知你并退还已付款项。
- 配送。目前配送至结账时显示的国家。配送时间为预计时间。商品的风险在送达时转移给你。
- 14 天内退换。收货后 14 天内，商品未使用、保持原状并附原包装和购买凭证的，可以退货。寄回前请先发邮件到 hi@velnuz.com。我们收到并检查商品后，将货款退回你原来的付款方式。因卫生原因拆封后不能退换的商品（例如袜子、手胶），会在商品页注明。
- 6 个月保修。自收货起 6 个月内，商品因材料或做工缺陷出现的问题在保修范围内。正常磨损、使用不当、意外损坏、保养不当或未经授权的维修不在保修范围内。如出现保修范围内的缺陷，请把订单号和照片发到 hi@velnuz.com，我们将维修、更换或退款。
- 你的法定权利。以上商店条款是在你依适用的消费者保护法律所享有的权利之外另行提供的，不限制这些权利。
9. 赛事与公开赛事资料
- 报名、资格、种子、赛程和成绩由各主办方按其赛事规则决定，VELNUZ 提供平台。
- 部分赛事资料来自第三方公开发布的来源，我们一律注明来源名称并附链接。以原始来源和主办方的资料为准。
- 如你出现在公开赛事资料中并认为有误，请联系我们，我们会与来源核对。
10. 约球
约球由用户之间自行安排。发起人负责订场，并与球友约定费用分担。VELNUZ 不组织、不监督约球，也不为约球提供保险。约球只供成年人参加，不得邀请或带儿童参加。
11. 运动与人身安全
运动涉及体力活动，存在受伤风险。请量力而行，遵从教练和场馆人员的指示，身体不适时立即停止。本服务中的训练提示属一般资料，不构成医疗建议。
12. 你的内容
你提交的内容（如转账凭证、反馈、场馆照片）仍归你所有。你授予 VELNUZ 非独占的许可，仅用于储存和运营本服务，并按隐私政策使用。违反本条款或法律的内容，我们可以删除。
13. 我们的权利
whotu 和 VELNUZ 的名称与标志、App 和网站设计及软件归 VELNUZ 或其授权方所有。你只能为按预期使用本服务而使用它们。
14. 服务可用性与责任
- 我们努力保持本服务可用、安全、准确，但本服务按“现状”提供，可能变更、中断或出现错误。
- 在法律允许的范围内，VELNUZ 不对间接或衍生损失负责，也不对主办方、俱乐部、场馆、教练或其他用户的作为或不作为负责。
- 本条款不限制因过失导致死亡或人身伤害的责任、欺诈责任，也不影响你依消费者保护法或其他法律享有且不能排除的权利。
15. 暂停与终止账号
- 你可以随时在 App 内（「我的」→ 删除账号）或写信给我们删除账号。资料的处理方式见隐私政策。
- 如账号违反本条款、危及他人（尤其是儿童），或法律有要求，我们可以暂停或关闭该账号。在安全且合法的情况下，我们会告诉你原因。
16. 条款修改
每个新版本都会以新版本号在 App 内公布。如修改对你有重大影响，我们会在生效前于 App 内通知你，并请你重新同意。
17. 适用法律与争议
本条款受新加坡法律管辖，由新加坡法院管辖。这不影响你依居住国（包括马来西亚）强制性法律享有的保护。如有争议，请先联系我们，我们会尽力协商解决。
18. 联系我们
VELNUZ GLOBAL PTE. LTD.，139 Cecil Street, #03-20, YSY Building, Singapore 069539 · hi@velnuz.com